Is my TruStar Gift Card a credit card?
No. It is a prepaid
Visa® card that carries a fixed cash amount determined by the Gift
Card purchaser. Each time you use the card, the purchase amount is
deducted from the available balance.
Where can my TruStar Gift Card be
used?
It can be used to
make purchases everywhere Visa® debit cards are accepted. Here are
some tips when using the card at:
-
Restaurants, Beauty Salons,
Hotels, Car Rental Agencies- It is customary for
service-orientated or travel companies to require an available
balance over the purchase amount (usually 25%) to ensure
sufficient funds for tips or incidental expenses.
-
Gas Stations- Use of the card
at automated fuel dispensers requires a minimum balance of
$30.00. However, only the actual amount spent will be deducted
from the card.
How do I check the balance on my
TruStar Gift Card?
Go to
www.libertygiftcard.com or call 1-866-244-5360. You can also
log on at
www.trustarfcu.com and click on the Gift Card button to get
balances and transaction information.
Can my TruStar Gift Card be
reloaded?
No, the card cannot
be reloaded.
What happens if my TruStar Gift Card
is lost or stolen?
You should
immediately report any problems or a lost or stolen card by calling
the 24-hour toll-free support line at 1-866-244-5360. A replacement
card will be issued and any available balance will be transferred to
the new card, less the $5.00 lost/stolen fee that will be deducted
from your card’s available balance (a new card issuance fee may also
apply). As long as the lost or stolen card is reported immediately,
you are not responsible for any unauthorized merchant charges.
Should I select debit or credit at
the point of sale?
You should select
credit.
Can I get cash back from a merchant?
No, cash back is
not an option on your TruStar Gift Card.
What if my purchase is denied?
The card’s
available balance is probably less than the purchase amount. Call
1-866-244-5360 for the remaining balance on the card and use another
form of payment to pay the difference, subject to the policy of the
merchant.
How are merchandise returns handled?
Each merchant
location has its own return policies and will handle the returns in
the same manner as any other Visa® debit purchase.
Does my TruStar Gift Card have an
expiration date?
Yes. It expires
when the remaining balance is $0 or on the expiration date shown on
the front of the card. There is a monthly service fee of $2.50
waived for the first six months. This fee will be deducted from your
card balance the first of the month beginning in month seven until
the balance is $0 or the card expires.
What happens if there is a balance
remaining after my TruStar Gift Card expires?
You may request
that a new card be issued and the remaining balance transferred to
the new card. A balance/transfer fee of $5.00 will be deducted from
the balance and a new card issuance fee may also apply. Once the
card expires a $10 monthly fee will be assessed until the balance is
$0, or until you request a new card. You may terminate your card
and receive the funds via a check. Within six to eight weeks of a
written request a check will be sent less the $25.00 service fee.
Can my Gift Card have a negative
balance?
Any authorization
request that is greater than the card's available balance will be
declined. However, there can be times when a Visa® merchant puts an
item through without prior authorization. If an overdraft occurs,
you will be required to make a payment to cardholder services to
cover the negative amount.
Payments should be
sent to:
Cardholder Services
PO Box 550160
Fort Lauderdale,
Florida 33355-0160
How are disputes handled?
Simply call the
toll-free customer service number, 1-866-244-5360, and they will
walk you through the process. |