Welcome again and we look forward to connecting with you...

       TruStar FCU takes pride in their advanced technology and chooses to provide extended services to the community by offering website hosting for TruStar member business' and/or organizations. Please contact a member of the TruStar IT Department to receive further details about our website hosting.
                                                          Click here to email the IT Department  

• Multiple Log-ins
• Defective Cables/Loose Connection
• Call Waiting
• Weather Conditions
• Line Noise

• Come into the Credit Union, located at the corner of 4th Street and 6th Avenue and ask to speak with a member service representative. They will assist you in filling out an enrollment form and your automatic withdraw form.

• Come into the Credit Union and speak with a member service representative and they will help you in discontinuing your MembersNet service and discontinue your automatic withdraw.

• Before you leave you can come into the Credit Union and speak with a member service representative and ask for a Seasonal Connection form. This form will allow you to call the Credit Union to activate your service before you get home.

• For whatever reason a member gets disconnected, whether it is voluntary or due to insufficient funds in their account on their bill date, each email account gets disconnected and deleted. This is to insure that there is enough room on our server to keep it in good working condition.

I. Agreement and Amendments
This Acceptable Use Agreement constitutes an agreement between TruStar Federal Credit Union of 601 4^th Street, International Falls, MN and users of cumembersnet.com.  By using cumembersnet.com service, you acknowledge these terms and conditions and agree to be bound by and adhere to them.  These terms and conditions may be amended from time to time at TFCU’s sole discretion, and shall become effective immediately upon posting of the modified amendments. 

II. Subscriber Conditions and Payment

The cumembersnet.com service is offered to members of TruStar Federal Credit Union

in good standing. Members applying for cumembersnet.com service must be 18 years

of age or older. The member agrees to a month-to-month contract and is responsible

for keeping all registration information current, including address. Payment for

cumembersnet.com service will be a monthly automatic deduction from the member's

share account.  TFCU may terminate service under this agreement at any time if the

user fails to comply with the terms of the agreement.  The user may terminate service

at any time by giving TFCU written notice.  Since the user is billed on a month-to-

month basis, no refunds of any kind will be made for any unused portion on a prorated

basis for the rest of the month if you terminate your service.

 As a condition of using cumembersnet.com, the member agrees to use as a portal page www.cumembersnet.com.   

III. Software, Hardware and Equipment

Members using cumembersnet.com service are responsible for and must provide all phone, computer, hardware and software equipment and services necessary to access the Internet.  TFCU makes no representations or warranties or assurances that member’s equipment will be compatible with TFCU Member Internet Access. 

Members may only use TFCU cumembersnet.com for lawful purpose.  Transmission of any material in violation of Federal, State or local regulation is prohibited.  This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, or material protected by trade secrets.  Members agree that any material to be reproduced, transmitted or received through cumembersnet.com service does not violate or infringe any copyright, trademark, trade secret, patent, statutory, common law or proprietary rights of others, rights of privacy/publicity or contain anything obscene, libelous or threatening.  Use of the Internet or any connected or related computers, systems or networks is at your own risk. 

IT IS SOLELY THE MEMBER’S RESPONSIBILITY TO EVALUATE THE QUALITY, ADEQUACY, ACCURACY, COMPLETENESS, VALIDITY AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, AND OTHER INFORMATION OBTAINED OR ACCESSIBLE THROUGHOUT THE cumembersnet.com SERVICES AND INFORMATION. 

III. Indemnification

Member agrees that it shall defend, indemnify, save and hold TFCU harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against TFCU, it’s agents, servants, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by member, it’s agents, employees or assignees.  Member agrees to defend indemnify and hold harmless TFCU against Liabilities arising our of  (i) any injury to person or property caused by any products sold or otherwise distributed in connection with TFCU’s Server, (ii) any material supplied by member infringing or allegedly infringing on the proprietary rights or a third party, (iii) copyright infringement: and (iv) any defective product with member sold on TFCU’s Server.
 

IV. Security and Liability

Member is responsible for all charges incurred by the use of the login name(s) assigned to you and confidentiality of password(s) associated with the login names/accounts, including ensuring file protections are set correctly.  If you lose your password you must contact TFCU promptly at the address or phone numbers below and a TFCU representative will assign you a new password.  TFCU is not liable for any usage and or charges prior to TFCU making the necessary account alteration.

V. Monitoring and Privacy
TFCU reserves the right to monitor any and all communications through or with TFCU cumembersnet.com facilities.  As a member user of cumembersnet.com you agree that TFCU is not considered a secure communications medium for the purposes of the Electronic Communications Privacy Act, and that no expectation of privacy is afforded.  TFCU reserves the right to access any member’s mailbox or other files to resolve system problems or mail system errors.

 TFCU will not release any member’s personal or business subscriber information, nor a member’s billing information, to any third party except as necessary to collect against accounts found to be in default; or upon presentation of a valid court order of a government or entity within our jurisdiction.  TFCU reserves the right to cooperate with law enforcement and other authorities in investigating claims of illegal activity including, but not limited to, illegal transfer or availability of copyrighted material, postings or e-mail containing threats of violence or other illegal activity. 

VI. Member Internet Access System Abuse
TFCU may terminate or modify service immediately and may bill for any resulting support charges if the member engages in system abuse.  The following list, non-exclusive, represents actions which are defined to be system abuse:

• Attempt to circumvent user authentication or security of any host, network or account on cumembersnet.com systems or the Internet at large (cracking);

• Attempt to interfere with or deny service to any user or any host on the Internet;

• Forge email or TFCU posting header information;

• Send large numbers of unsolicited mail messages (junk mail)

• Forward or posting “chain letters” (multiple forwarding) of any type;

• Post inappropriate messages to cumembersnet.com newsgroups e.g., posting large numbers of unsolicited posts indiscriminately (spamming);

• Attempt to cancel, supercede, or otherwise interfere with email or MIA posts other than one’s own.

VII. Contact Information
TruStar Federal Credit Union can be contacted by phone at (218) 283-2000, by fax at (218) 283-8034, or by writing to: 

TruStar Federal Credit Union
Attn: MembersNet Internet & Email Service
601 4^th Street
International Falls, MN  56649 

TruStar Federal Credit Union is under no obligation to accept notice or changes other than written notice to the address above.

• PC Programming
• Modem Issues
• Virus & Spam Blockers
• Hardware Issues
• Phone Line Issues

Our Tech support person will do their best to assist you. If you are experiencing any of the above issues we can refer you to someone that may charge a fee for any service incurred. Please contact TruStar's IT Department for Technician Referrals.

Note: Any downloads made available through TruStar's website are not property of TruStar but rather a 3rd party. Any technical support needed for these downloads will not be available through TruStar but rather by contacting the 3rd party involved.

Microsoft Internet Explorer

1. Click Download Internet Explorer

2. On the right-hand side of the screen under downloads - Click Go

3. Click Open

4. Click I Accept the Agreement

5. Click Next

6. Click Next

7. Click Finish (this will restart your computer)

Microsoft Outlook Express

1. Click on the Start button

2. Select Control Panel

3. Double-Click on Add/Remove Programs

4. Select Microsoft Outlook Express

5. Click Remove

6. Click Yes to Uninstall

7. Click Yes to reboot now (this will restart your computer)

8. After your computer is restarted connect to the internet

9. Open Internet Explorer

10. Type the following address into the address box:  http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

11. Click Go

12. On the right-hand side of the page under downloads - Click Go

13. On the right-hand side of the page under downloads - Click Internet Explorer 6 Service Pack 1

14. Click Open

15. Click I Accept the Agreement

16. Click Next

17. Click Next

18. Click Finish (this will reboot your computer again)

        TruStar does not offer additional protection for Spam Blockers or Virus software. We have taken a few moments to locate a few websites that you can visit to complete your research. TruStar does not recommend any particular software and does not offer technical support.

Note: Any downloads made available through TruStar's website are not property of TruStar but rather a 3rd party. Any technical support needed for these downloads will not be available through TruStar but rather by contacting the 3rd party involved.

Spam Blockers

• Spam Blockers.com
• Qurb Anti-Spam
• Inter Shield.Net
• Tumbleweed Communications
• Spam Butcher
• Spam Inspector

• Symantec Anti-virus
• Mcafee Security
• Panda Software Anti-virus
• Trend Micro
• Sophos Anti-virus
• Free Spyware

Published 7/28/06
Email Phishing Scam
Credit Unions across the states are being targeted by email phishing scams. This also includes our affiliates such as SHAZAM. Emails are being sent to both members and non-members claiming to be from  State and Federal Credit Unions and our affiliates. This is a form of fraud known as Phishing, where thieves “fish” for your personal information using deceiving emails and links to fraudulent website's. It is important that you, as always, continue to guard your personal information carefully. TruStar Federal Credit Union, our affiliates, and other credit unions never send emails asking for personal information.

We recommend that you not open any attachments or reply to any emails if you are not sure who the email is from and that you have updated virus protection on your computer.

If you receive any email from SHAZAM that you suspect to be fraudulent
please report it to SHAZAM - emailfraud@shazam.net

Click on the Technical Support link below to view a list of Virus Software links available, such as Norton, McAfee, and others. Also contact information for Technical Support Contact Information.

Technical Support
(218) 283-7113

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