Construction Zone!
We are in the process of building a new Credit Card product for you! While we are doing so, we are not able to accept new credit card applications. If you are interested in some other options, we offer various lines of credit that can be accessed here.
Current Credit Cardholders
You will be happy to know that you can continue to use and manage your card the same way you always have. The only changes you may notice are:
- Your credit card statement will no longer have the TruStar FCU logo and;
- Replacement cards that you receive in the mail will no longer have the TruStar FCU logo.
Listed below are some answers to Frequently Asked Questions that you might find helpful.
How can I access information about my credit card account?
There are no changes to how you can access your credit card account. You will still be able to use your credit card app, log in online, or contact the card member service by phone.
- 800-558-3424
- Online Access
- Mobile App
How do I make a payment?
You can make payments the same way that you have always made them, electronically or by check. The mailing address for payments is:
Send a Payment
Cardmember Service
PO Box 790408
St. Louis, MO 63179-0408
Send an Overnight Payment
Cardmember Service
824 N 11th Street
St. Louis, MO 63101-1016
Why isn't the TruStar logo on my credit card statement?
TruStar is no longer partnering with this credit card provider, Elan. But don't worry, you will not notice any change to your services. Your card will continue to work and all the terms and benefits will be uninterrupted. If you need assistance or have questions with your card, you can find contact information for them on the back of your card.
Why doesn't my new credit card have the TruStar logo?
TruStar is no longer partnering with this credit card provider, Elan. But don't worry, you will not notice any change to your services. Your card will continue to work and all the terms and benefits will be uninterrupted. If you need assistance or have questions with your card, you can find contact information for them on the back of your card.
Why are you changing your credit card program?
TruStar is always looking for better ways to serve our membership and we are working on a new card program that will give us the ability to service our cardholders 100% of the time from start to finish.
*Elan Financial Services provides zero fraud liability for unauthorized transactions. Cardholder must notify Elan Financial Services promptly of any unauthorized use. Certain conditions and limitations may apply.
The creditor and issuer of these cards is Elan Financial Services, pursuant to separate licenses from Visa U.S.A. Inc., and Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.