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Online Security

Following these safe computing tips will greatly increase the security of your computer and reduce the chance of becoming a victim of fraud. Above all, keep in mind that awareness is your best protection.
  • Protect yourself with anti-virus software. Keep your anti-virus software, your operating system and Internet browser up to date to take advantage of the latest security patches and software updates. If you use Peer-to-Peer file sharing, check the settings to make sure you are not sharing your sensitive private files with other users. Visit OnGuardOnline.gov for more information.
  • Be cautious when you receive e-mail or text messages asking you to click on a link or call a phone number to initiate an action such as activating your credit card, ATM card or online account. Be wary of messages asking you to "confirm" or "update" your password or account information. Scam e-mails usually contain a link that takes recipients to a spoofed web site to capture their personal data. There can also be malicious software pieces which, if installed on a PC, can steal your log-in information and transfer that information to fraud perpetrators. They can be activated simply by clicking on a link in an infected e-mail. *These emails can have realistic artwork and stolen logos, so appearance has become less of a warning for vigilant online users.
  • TruStar never will ask you to provide personal information and/or your account log-in or password via an e-mail.
  • Never give your personal information including credit card number, Social Security number, driver's license number or account details by phone or online unless you know for sure that you are dealing with the correct entity. "Phishing," or the use of e-mails that mimic those of legitimate banks, credit unions and merchants, is a popular scam. If you are in doubt, manually type in the entity's published website on your browser and find a phone number to call to verify.
  • Choose passwords wisely and keep them confidential. Don't use an obvious password like your birth date, your mother's maiden name, or the last four digits of your Social Security number. You should change your password periodically, not share it or write is down where others may find it.
  • Never leave your computer unattended while logged into your accounts and be sure that you are not being watched while you are entering your information. Click "log off" when you are finished to ensure that no additional transactions can be processed, and be sure to close your browser.
  • Contact us immediately if you believe that your account has been compromised. If you receive an e-mail asking you to supply personal information related to your TruStar Federal Credit Union accounts, consider the e-mail a "phishing" attack and report it to us as soon as possible.
  • Shred personal documents and paperwork with personal information before you discard them.
  • Keep your personal information in a secure place at home, especially if you have roommates, employ outside help or are having work done at your house.
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